Frequently Asked Questions

General Questions

Fundthefirst.com is a FREE platform to utilize. Unlike other crowdfunding platforms, we do not have any administrative fees, setup fees, fees for not reaching your goal, fees for exceeding your goal or fees for requesting a payout. The only unavoidable fee is a 2.9% + .30 Stripe credit card processing fee that allows you to donate to a fundraiser on our platform. This fee is not an additional charge to your donation and is subtracted from the beneficiary of the campaign’s total goal. Example – If you donate $100 to a fundraiser, the beneficiary will receive $97.

Fund the First is the #1 trusted fundraising platform for those who serve. Setting up a fundraiser is quick and easy and can be created for so many causes that support first responders, military, medical providers, nurses, teachers, their families, their friends, businesses and non-profits alike. Organizers & beneficiaries have trusted our platform to successfully raise money across the nation. Thanks to our trusted partnership with ID.me, we ensure that all beneficiaries are verified and your donation to the campaign of your choice is going to a true and honest source.

Whether you’re a member of the military, a first responder, a medical provider, a teacher, or a nurse, you’re part of an exclusive group. With ID.me, you can verify your group status to utilize our platform as either an organizer of fundraisers or a beneficiary of fundraisers.

Our one of a kind and unique verification process ensures a trusted experience for all users on our platform. Additionally, our team personally contacts all organizers and beneficiaries of fundraisers to help with any guidance they may need.

Campaign Questions

To start a fundraiser, simply click “Start a Fundraiser” from our homepage or any other page on our platform.

A fundraiser for “Myself” indicates that you will be both the organizer and beneficiary of that campaign. In order for that campaign to go live, you must verify your group status, through ID.me, after setting up your fundraiser. This will be prompted during your setup process. Once you verify, our team will review your fundraiser and then activate.

A fundraiser for “Someone Else, available” indicates that you will be organizing a campaign for a beneficiary that is readily available and able to verify their group status through ID.me. This fundraiser will show that you are the organizer (you do not have to be someone who serves to organize and you can be an entity, not an individual to proceed) and then it will prompt you to notify your beneficiary via email. Once you complete setting up the campaign, your beneficiary must follow their email instructions in order for our team to activate your campaign.

A fundraiser for “Someone Else, unavailable” indicates that you will be organizing a campaign for someone who is incapacited, deceased or for a separate reason. This fundraiser will show that you are the organizer and we would prefer if you were able to verify your group status to streamline the activation process of this fundraiser. However, you do not need to be someone who serves to organize and you can be an entity, not an individual to proceed. We would just ask that you contact us at [email protected] so our team can properly vet the fundraiser
and ensure everything is true and honest. We would need to verify the next of kin for the beneficiary of the campaign in order for it to be activated.

A fundraiser for “Non-profit/Charity” indicates that you are a non-profit organization and/or charity and you will be shown as both the organizer and beneficiary of this campaign. Our team verifies the EIN, phone number, address and name of your non-profit and/or charity before activation.

A fundraiser for “Tier Incentive” indicates that you will be both the organizer and the beneficiary of this fundraiser. In order to proceed with setting up, you must verify your group status through ID.me. Once verified, you will have the ability to create a fundraiser that has tier levels and different offers based on the amount of donations you are requesting and the types of givebacks you are offering.

There are so many different reasons to create your fundraiser. They include, but are not limited to the following: death, illness, surgery, catastrophic loss, supplies, tier incentive, good cause, classroom and events.

The only fundraisers that we do not allow on our platform are those that are pending legal judgement. Please contact us at [email protected] if you have questions before setting up a fundraiser.

Once your fundraiser has been activated you will receive an automated email with tips and tricks on how to share and maximize on your donations. Your fundraiser will also be active in our “Browse Campaigns” section on our platform under “Newly Listed.”

After logging in to your Fund the First account, you can edit your fundraiser by clicking “Manage Campaign” from within your dashboard.

After logging in to your Fund the First account, you can end your fundraiser by clicking “Manage Campaign” from within your dashboard and clicking “End.” This will stop anyone from donating to your fundraiser, but it will still be visible on our platform.

Payment Questions

The only person or entity that receives funds for a campaign is the beneficiary of intent. Our team ensures this through our vetting process and issues the beneficiary a physical check.

Organizers and/or beneficiaries of fundraisers can request a payout from the dashboard of their fundraiser every 30 days.

No, all funds raised on your campaign are considered a gift and are not taxed. The only exception is a “Tier Incentive” campaign, which has specific instructions during your setup.

No. If you wish to make a tax-deductible donation, please visit our non-profit arm at www.fallenfirstreserve.org

Email us at [email protected] with a copy of your donation receipt and we will process your request.